# Support **URL:** https://community.blokoto.com/c/support/16.md [Latest](https://community.blokoto.com/latest.md) · [Categories](https://community.blokoto.com/categories.md) · [Tags](https://community.blokoto.com/tags.md) --- ## [About the Support category](https://community.blokoto.com/t/about-the-support-category/592)
**Author:** [@INKnight](https://community.blokoto.com/u/INKnight)\ **Replies:** 0\ **Last updated:** [November 20, 2025, 1:27am UTC](https://community.blokoto.com/t/about-the-support-category/592 "2025-11-20T01:27:27Z")
Having a problem with Blokoto or something related to Moonaut? Please report it here. We will do our best to help you! --- ## [Blokoto keeps showing 500 Internal Server Error](https://community.blokoto.com/t/blokoto-keeps-showing-500-internal-server-error/1002)
**Author:** [@thefunny1\_Jax](https://community.blokoto.com/u/thefunny1_Jax)\ **Replies:** 1\ **Last updated:** [October 28, 2026, 5:17pm UTC](https://community.blokoto.com/t/blokoto-keeps-showing-500-internal-server-error/1002 "2026-10-28T17:17:23Z")
Hello Blokoto Support Team, I’m having trouble using the Blokoto Windows app. Whenever I try to use it, I keep getting a 500 Internal Server Error. Here is everything I’ve tried so far: I cleared the contents of the… --- ## [API Issue: Internal Server Error 500](https://community.blokoto.com/t/api-issue-internal-server-error-500/995)
**Author:** [@Typocrite](https://community.blokoto.com/u/Typocrite)\ **Replies:** 1\ **Last updated:** [October 28, 2026, 4:30pm UTC](https://community.blokoto.com/t/api-issue-internal-server-error-500/995 "2026-10-28T16:30:59Z")
Describe your computer specs and game version: Windows 10 Describe the issue: When launching any blokoto game, edit, avatar editor, etc. an error dialog pops up after entry, immediately after the logo flashes, saying: “… --- ## [I can't join any game](https://community.blokoto.com/t/i-cant-join-any-game/924)
**Author:** [@KtosNapewno](https://community.blokoto.com/u/KtosNapewno)\ **Replies:** 2\ **Last updated:** [September 24, 2026, 11:21pm UTC](https://community.blokoto.com/t/i-cant-join-any-game/924 "2026-09-24T23:21:27Z")
im want join any game that after about 2 minutes pops error that disconnected from server --- ## [Blokoto on mac?](https://community.blokoto.com/t/blokoto-on-mac/971)
**Author:** [@Typocrite](https://community.blokoto.com/u/Typocrite)\ **Replies:** 3\ **Last updated:** [September 18, 2026, 1:04am UTC](https://community.blokoto.com/t/blokoto-on-mac/971 "2026-09-18T01:04:25Z")
I hear the Vulkan renderer is good to use for playing blokoto on mac; however, I am unable to install launcher from the website. It says ‘macos not supported’ and directs me to the windows exe. How can I install blokoto … --- ## [Impossible to build](https://community.blokoto.com/t/impossible-to-build/938)
**Author:** [@Scarlet](https://community.blokoto.com/u/Scarlet)\ **Replies:** 16\ **Last updated:** [September 13, 2026, 4:44am UTC](https://community.blokoto.com/t/impossible-to-build/938 "2026-09-13T04:44:01Z")
Game launches normally, but as soon as i enter it crashes/disconnects. I’ve tried every compatibility mode and they all show the same result. Edit: Also, it sometimes displays as if i’m joining a completely unrelated ga… --- ## [Cannot join any Blokoto Game](https://community.blokoto.com/t/cannot-join-any-blokoto-game/950)
**Author:** [@Xenithh](https://community.blokoto.com/u/Xenithh)\ **Replies:** 4\ **Last updated:** [September 9, 2026, 3:56pm UTC](https://community.blokoto.com/t/cannot-join-any-blokoto-game/950 "2026-09-09T15:56:45Z")
Describe your computer specs and game version \[Ex: Windows, v0.5.0\] Windows 10, not sure what version but the latest one Describe the issue Everytime i join any blokoto game my game crashes on the loading screen, and wh… --- ## [Blokoto crashes upon entry (Win 10)](https://community.blokoto.com/t/blokoto-crashes-upon-entry-win-10/952)
**Author:** [@Typocrite](https://community.blokoto.com/u/Typocrite)\ **Replies:** 1\ **Last updated:** [September 4, 2026, 6:27pm UTC](https://community.blokoto.com/t/blokoto-crashes-upon-entry-win-10/952 "2026-09-04T18:27:33Z")
Running Windows 10 Hi all - really looking forward to becoming a part of the community. However, the Blokoto client is crashing upon entry in every instance for me. Seen this before on Windows? Any quick fixes or things … --- ## [Founders Key not being properly given out with PIX transactions... 2](https://community.blokoto.com/t/founders-key-not-being-properly-given-out-with-pix-transactions-2/745)
**Author:** [@Lonerios](https://community.blokoto.com/u/Lonerios)\ **Replies:** 4\ **Last updated:** [June 6, 2026, 11:43am UTC](https://community.blokoto.com/t/founders-key-not-being-properly-given-out-with-pix-transactions-2/745 "2026-06-06T11:43:47Z")
Basically my problem is the same as EJota’s. I purchased a key on Google Chrome through Pix, while logged on my account, and didn’t received the emblem nor the benefits of the Founders Key. --- ## [Absurdly high GPU power usage](https://community.blokoto.com/t/absurdly-high-gpu-power-usage/700)
**Author:** [@Zoni](https://community.blokoto.com/u/Zoni)\ **Replies:** 2\ **Last updated:** [May 3, 2026, 2:55am UTC](https://community.blokoto.com/t/absurdly-high-gpu-power-usage/700 "2026-05-03T02:55:23Z")
Describe your computer specs and game version \[Ex: Windows, v0.5.0\] Blokoto version v1.2.1, Windows 10, NVIDIA RTX 2060 Describe the issue (Both play and editor mode) Even in the lowest settings possible, I still face a… --- ## [About banner prices](https://community.blokoto.com/t/about-banner-prices/672)
**Author:** [@Scarlet](https://community.blokoto.com/u/Scarlet)\ **Replies:** 3\ **Last updated:** [March 29, 2026, 3:10am UTC](https://community.blokoto.com/t/about-banner-prices/672 "2026-03-29T03:10:42Z")
Both Remnants and The Inbetween are set to 400 while the others are 300 blokoins, i think it would be more fair if they were the same price as the rest. Maybe even refund some of the coins to those who bought it for … --- ## [Failed to connect to server](https://community.blokoto.com/t/failed-to-connect-to-server/506)
**Author:** [@trobukan](https://community.blokoto.com/u/trobukan)\ **Replies:** 0\ **Last updated:** [August 10, 2025, 9:29pm UTC](https://community.blokoto.com/t/failed-to-connect-to-server/506 "2025-08-10T21:29:19Z")
Computer Specs Fedora 42 | v0.6.1.2 NVIDIA GeForce RTX 4060 Ti AMD Ryzen 5 5600 16 GiB Kernel: 6.15.9-201.fc42.x86\_64 Issue After launching the game through the website, it gets stuck on an infinite “Connecting to the … --- ## [Cannot share reports](https://community.blokoto.com/t/cannot-share-reports/447)
**Author:** [@lciko73](https://community.blokoto.com/u/lciko73)\ **Replies:** 1\ **Last updated:** [June 13, 2025, 8:56pm UTC](https://community.blokoto.com/t/cannot-share-reports/447 "2025-06-13T20:56:07Z")
When I click share button in the reports, its not responding. I’m using Chrome and even when I use Edge the bug remains --- ## [Cannot login to forum](https://community.blokoto.com/t/cannot-login-to-forum/234)
**Author:** [@Dylinn](https://community.blokoto.com/u/Dylinn)\ **Replies:** 1\ **Last updated:** [April 5, 2025, 3:57am UTC](https://community.blokoto.com/t/cannot-login-to-forum/234 "2025-04-05T03:57:35Z")
My friend is struggling to log into this forum, it redirects him to the blokoto login site. But not save the data for the forum. Update: I have open a private tab and this had occured to me as well, but after some time… --- ## [Video format and size in forum is not enough](https://community.blokoto.com/t/video-format-and-size-in-forum-is-not-enough/245)
**Author:** [@ODelicioTron3000](https://community.blokoto.com/u/ODelicioTron3000)\ **Replies:** 1\ **Last updated:** [March 21, 2025, 3:13am UTC](https://community.blokoto.com/t/video-format-and-size-in-forum-is-not-enough/245 "2025-03-21T03:13:53Z")
I’ve noticed some difficulties in posting videos to report bugs in Bug Tracking category, since the maximum size is 4MB for each video only, and the video has to be in WEBM or WEBP format, which i have to convert every s… --- ## [Game disconnecting frequently](https://community.blokoto.com/t/game-disconnecting-frequently/204)
**Author:** [@O11](https://community.blokoto.com/u/O11)\ **Replies:** 1\ **Last updated:** [January 13, 2025, 12:44pm UTC](https://community.blokoto.com/t/game-disconnecting-frequently/204 "2025-01-13T12:44:33Z")
Is it only me or it happens too often, I forgot to mention about this earlier.. but since the new updates I have been less able to build anything as I get disconnected after several minutes and keep losing progress.. whi… --- ## [Does one know how to upload videos on forums?](https://community.blokoto.com/t/does-one-know-how-to-upload-videos-on-forums/165)
**Author:** [@O11](https://community.blokoto.com/u/O11)\ **Replies:** 2\ **Last updated:** [December 22, 2024, 9:08pm UTC](https://community.blokoto.com/t/does-one-know-how-to-upload-videos-on-forums/165 "2024-12-22T21:08:36Z")
I noticed someone earlier had posted video on my forum post with example, but I do not seem to be able upload .mp4 format file, may someone know answer to this question? Thanks.